Listening: How Not To and How to Listen Well
People tend to respond to what others say with their own thoughts. This is a natural part of the ebb and flow of conversation. However, it often means they aren’t listening.
Even though we all “know” how to listen we often do a poor job of it. True listening takes effort and practice. How will you know you aren’t listening?
- The other person keeps repeating herself.
You keep repeating yourself.- You’re angry.
- You’re thinking what to say next.
- You’re arguing.
- You’re convinced the other person is a moron.
- You’re being defensive.
- The other person says you aren’t listening!
To be a good listener take the following steps:
- Be curious and ask questions.
Put yourself in the other person’s shoes.- Look for ways to acknowledge how he’s right.
- Don’t become defensive.
- When you disagree, state your point directly without criticism.
- Avoid “facts” which are irrelevant to the discussion.
- Remain calm, remember the other person is merely expressing ideas.
- Make it a priority for her to feel understood.
Emotional Intelligence – Learn to Monitor Your Emotions
Emotion is thought materialized in our physical being.
Emotion is both the joy and the bane of our humanity. Life without it would be bleak and colorless, yet it defies and distorts our comprehension. This reminds me of the old saying, “Can’t live with them, and can’t live without them.” Knowing emotion is a fact of life doesn’t solve, for most of us, the problem of dealing with it effectively. Emotional intelligence may be the solution; following is a blend of practical ideas and strategies you can use to manage emotion.
Many people live at the two extremes of emotional sensitivity and ignorance. At one end of the spectrum is a tendency to indulge emotions, drama; at the other end is an inclination to deny them, coldness. Both create problems; but feelings are inherently neither good nor bad, they’re a part of life.
The “feeling” of love can lead us astray as easily as anger and they both are crucial to our humanity. It’s essential that we acknowledge and embrace all emotion.
Emotional intelligence is the awareness of one’s feelings and the ability to manage them and understand their significance. To develop emotional intelligence, you should learn to identify how you feel and why. Interestingly, knowing how you feel can take practice. Begin by focusing your self-awareness at a physical level. Learn to take inventory of physical sensations throughout your body, from head to toe. Slowly take stock of temperature, pulsing feelings, tingling, pain, tickling, itching; in short, notice all feelings on and in your head, face, neck, torso, arms, hands, legs and feet, gradually observe your entire body inch by inch.One “sweep” of your body can take from one to thirty minutes. Be patient. This simple exercise can serve as a doorway to recognition of emotion. If you’re emotionally sensitive, this same practice can help you realize the fact that emotion is simply a manifestation of physical change. This change is created by the mind and we “feel it,” at a physical level; but that’s all it is – physical change. The pain or pleasure we experience is the interpretation of the mind. Its dislikes result in emotional pain and its likes produce pleasurable sensations. Don’t indulge or avoid feelings; instead learn to notice and accept them. Indulging or denying emotions gives them power over your life and makes it difficult for you to be your own master.
The supreme benefit of emotion is that it’s a gauge of our world view; it’s a manifestation of our mind in our physical being. It sometimes deceives us of the truth in life, yet it indicates the essence of our beliefs. Knowing how you feel gives you knowledge of your true convictions. Change your thinking and in time you will change your emotions and your life.
Learn to be the manager of your emotions rather than their slave, tossed here and there by their turmoil. Managing emotion doesn’t mean controlling it. What’s the difference? We can’t control our emotions any more than we can control our nervous system, our need for food and air, or our brain and heart functions.Emotion is nature – generally beyond our direct control. We can, however, learn to live with emotion and respond to it effectively. To learn this, you must know you are the creator of your emotional state. Usually, you don’t make feelings happen any more consciously than you digest your food. Your unconscious mind, as a result of your life experiences and your interpretation of those events, creates your emotions. You are, nevertheless, responsible for how you feel; no-one else is – not your family, not your boss, nor even your spouse! Once you claim your rightful ownership, you put yourself in the position to respond effectively to any experience, painful or otherwise, because you no longer blame others for your feelings. This is emotional management; this is true power and the gateway to a joyful life.
David Cantu
Life Coach Austin, Texas
Emotional Intelligence – Learn to Monitor Your Emotions – Article © 2009
Effective Communication – Speak Respectfully & Directly
Let your speech be always full of grace, seasoned with salt. ~ Colossians 4:6
Have you ever started an innocent conversation with someone only to have it disintegrate into anger or frustration? We sometimes try to pinpoint where it all went wrong;
Is this really an issue?
It’s amazingly easy to get caught up in drama. Before you go charging into a fray, ask yourself, “Is this important, or am I making a big deal out of nothing?” It’s so tempting to convince ourselves that we’re dealing with a real problem. Put it on hold for a day or two before addressing the issue. Allowing your emotions to take over is counter-productive; approach the situation as calmly as possible. By taking a long deep breath you enable yourself to be objective.
Be respectful.
Resolve to be respectful with the other person. In order for you to be effective it will help a great deal if you aren’t critical. Being negative or condescending will alienate others and make it difficult for them to listen to your perspective. Rather than point out how he’s wrong, focus instead on a goal. It’s easy for a person to feel defensive. If he does, let him know that you simply want a new outcome.
Be direct.
Being direct is probably the most difficult of all these guidelines. Too often we tiptoe around an issue anddon’t say exactly what we mean. This doesn’t mean you should “just be honest.” We sometimes use honesty as an excuse to be mean. At the same time it’s important that you get to the point. Don’t make the mistake of thinking that being direct is offensive; it isn’t, if your intention is one of compassion and respect. A great way to be direct is to take responsibility for your choices and thoughts. Rather than saying, “I don’t think what you’re doing is right,” say, “I want you to stop what you’ve been doing.” In the first statement you place the responsibility on morality – right and wrong; in the second statement you take the responsibility yourself – “This is what I want.”
Stay focused.
You can get off track in thousands of ways. Regardless what the other person says, remember the reason you brought up the discussion; return to the topic anytime either of you veers off course. If the other person makes some kind of counter-argument, acknowledge it when true; but return to your original issue. Don’t get caught up with tangential problems.
Be willing to listen.
Finally, sometimes it’s important to change to the listener role.Learn how to ask questions, see the other person’s point of view, and create a connection. Make connection your primary goal rather than resolution – communication first, solution later. Your efforts to become a better speaker and listener can create the foundation necessary for problem solving and result in deeper, richer relationships.
Please see my article on listening Effective Communication & Listening.
David Cantu
Life Coach Austin, Texas
Effective Communication – Speak Respectfully & Directly – Article © 2009
How to Feel Freedom in Relationships: The Power of Acceptance
Those who deny freedom to others deserve it not for themselves, and, under a just God, cannot long retain it. ~ Abraham Lincoln: Letter to H.L. Pierce, April 6, 1859
Relationships are sometimes a quagmire of emotion, misunderstandings, and unmet expectations. Rather than feeling free and joyful, we often find ourselves feeling trapped and frustrated. I sometimes hear people lament, “I was really happy before we got together. I think I’m better off alone.” Despite the challenges of relationships, we all have boundless opportunities for intimacy and joy in a partnership. It’s just a matter of practicing what really works and giving up those things that get in our way.
The main ingredients of healthy partnerships are effective communication, compatibility, authenticity, commitment, and love. The “secret” element, however, is acceptance; it’s a hidden but integral part of every other ingredient. Acceptance truly helps all relationships because it is a gift of freedom.
Living in Austin, Texas, can be difficult in the summer heat.Interestingly, when I ask people about it, they generally have an easy-going attitude. The reason for this is that they see it as a “natural” occurrence, a fact of life. Yet those same people don’t see relationships in the same light. When we think about it, people agree that failures and emotions are a part of life. We intellectually understand no one is perfect and that even our best friends will sometimes let us down or get angry with us. Unfortunately, when it actually happens, when one’s spouse or girlfriend becomes highly emotional or behaves contrary to his desire, the response is frequently frustration, surprise, and resentment. Emotions and mistakes in relationships are natural but we often don’t see them that way.
Acceptance in relationships says, “People in my life, including those I’m closest to, are going to make blunders, and more than occasionally will be angry, sad, depressed, or scared. I accept this as natural. I don’t condone the mistakes of others, but I don’t judge them either. Instead, I practice compassion and seek to understand them. I see emotion as part of the tapestry of life, something we all are learning to deal with. I don’t shy away from emotion; it’s life. I’m also not a doormat: I practice dealing with the ups and downs of others as effectively as I can. I speak up about wrong-doing. I listen to others’ frustrations with me with a willing ear, but I don’t tolerate abuse.”
Acceptance leads to freedomin relationships because one is no longer tied down by the bonds of expectation and demand. A person can still desire and hope for certain outcomes; but with acceptance, he frees himself from the result, whatever it may be. Acceptance is the gift of freedom to others and to oneself.
David Cantu
Life Coach Austin, Texas
Freedom in Relationships with Acceptance – Article © 2009
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512-653-4316 david@lifecoachaustin.com -
